bat999 Privacy Policy

Section 1
Who We Are

bat999 is an online casino and sports betting platform operating at https://bat999.pro. When this Privacy Policy refers to "bat999", "we", "us", or "our", it refers to the operator of the bat999 platform and all services provided through it, including but not limited to casino games, live dealer tables, sports betting markets, crash games, and promotional services.

bat999 acts as the data controller in respect of personal data collected from players who register on or interact with the bat999 platform. As data controller, bat999 determines the purposes for which, and the manner in which, personal data is processed.

If you have any questions about this Privacy Policy or about how bat999 handles your personal data, please contact our Data Support team via the contact details provided in Section 15 of this policy.

Section 2
Personal Data We Collect

bat999 collects the following categories of personal data from players during the course of their registration and use of the platform:

2.1 Identity and Contact Data

• Full legal name (first name and surname)
• Date of birth
• Gender (optional, as provided during registration)
• Email address
• Mobile phone number
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Residential address (collected during KYC verification)
• Nationality and national ID number or passport number (collected during KYC verification)

2.2 Account and Gameplay Data

• Username and encrypted password
• Account preferences and settings
• Full betting and gaming history, including stakes, outcomes, and timestamps
• Bonus claims, wagering progress, and promotional interactions
• Responsible gaming settings (deposit limits, session limits, self-exclusion status)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, USDT, Bitcoin)
• Mobile wallet number or cryptocurrency wallet address associated with transactions
• Transaction reference numbers provided by payment processors

bat999 does not store full mobile banking PINs, full card numbers, or full cryptocurrency private keys on its own servers. Payment authentication is handled directly by our certified payment partners.

2.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type, and version
• Session duration, pages visited, and features used within the platform
• Referring website or campaign source (where applicable)
• Cookie identifiers and similar tracking data (see Section 7)

2.5 Communications Data

• Content of messages sent to bat999 support via live chat, email, or WhatsApp
• Complaint and dispute records
• Survey responses and feedback submitted voluntarily

2.6 KYC and Verification Documents

• Copies of government-issued photo identification (national ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements)
• Selfie photographs submitted for identity verification
• Proof of payment method ownership documents

Section 3
How We Collect Your Data

bat999 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, claim a bonus, or participate in a survey or promotion.
• Automatically — when you access and interact with the bat999 platform, our servers automatically collect technical and usage data as described in Section 2.4, including through the use of cookies and similar tracking technologies described in Section 7.
• From third-party service providers — including KYC verification providers who assist in confirming identity documents, fraud detection services, payment processors (bKash, Nagad, Rocket, Upay), and data analytics partners who help bat999 understand platform usage patterns.
• From publicly available sources — where required for fraud prevention, compliance, or due-diligence purposes, bat999 may verify information against publicly available records or commercially available databases.

Section 4
How We Use Your Personal Data

bat999 uses the personal data it collects for the following specific purposes:

Purpose	Data Categories Used
Creating and managing your player account	Identity, contact, account data
Processing deposits and withdrawals	Financial, identity, contact data
Verifying your identity (KYC compliance)	Identity, KYC documents, contact data
Detecting and preventing fraud and money laundering	Technical, financial, identity, gameplay data
Providing customer support and resolving disputes	Identity, contact, communications data
Administering bonuses and promotions	Identity, account, gameplay, financial data
Sending transactional notifications (deposits, withdrawals, security alerts)	Identity, contact, financial data
Sending marketing communications (with your consent)	Identity, contact, gameplay data
Enforcing responsible gaming tools and limits	Identity, account, gameplay, financial data
Improving the bat999 platform and personalising your experience	Technical, usage, gameplay data
Complying with legal obligations and regulatory requirements	All categories as required

Section 5
Legal Basis for Processing

bat999 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases bat999 relies upon are:

• Performance of a contract: Processing is necessary to create and manage your bat999 account, process your bets and financial transactions, and deliver the services you have requested by registering as a player.
• Legal obligation: Processing is necessary to comply with KYC and anti-money-laundering obligations, respond to law enforcement requests, and meet other regulatory requirements applicable to online gaming operators.
• Legitimate interests: bat999 processes certain data on the basis of its legitimate interests in operating a safe, secure, and commercially viable gaming platform — including fraud detection, platform analytics, and security monitoring — provided those interests are not overridden by your rights.
• Consent: Where bat999 sends you marketing communications or uses non-essential cookies, it does so only on the basis of your freely given, informed, and specific consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Section 6
Data Sharing and Disclosure

bat999 does not sell your personal data. bat999 may share your personal data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:

6.1 Payment Service Providers

To process your deposits and withdrawals, bat999 shares necessary transaction data with its payment partners, including bKash, Nagad, Rocket, Upay, and cryptocurrency processing services. Each payment partner is subject to their own privacy policy and security standards.

6.2 Identity Verification and KYC Providers

bat999 uses third-party KYC service providers to verify identity documents and conduct required due-diligence checks. These providers process your identity and document data under strict data processing agreements with bat999.

6.3 Fraud Prevention and Security Services

bat999 may share technical data (IP addresses, device identifiers, transaction patterns) with specialist fraud prevention and cybersecurity service providers to protect the integrity of the platform and the safety of all players.

6.4 Analytics and Platform Improvement

bat999 uses anonymised or aggregated usage data with analytics partners to understand how players interact with the platform and to improve features and performance. No personally identifiable information is shared for analytics purposes.

6.5 Game Studios and Content Providers

When you play games provided by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), certain gameplay data may be transmitted to those studios for game-operation and audit purposes. This data is handled in accordance with those studios' respective data processing agreements with bat999.

6.6 Legal and Regulatory Disclosures

bat999 may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where required by applicable law, court order, or regulatory instruction. bat999 will disclose only the minimum data necessary to fulfil such obligations.

6.7 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of bat999's assets, player data may be transferred to the acquiring entity as part of that transaction. bat999 will notify affected players via registered email address prior to any such transfer and will ensure the acquiring entity is bound by data protection obligations no less stringent than those set out in this Privacy Policy.

Section 7
Cookies and Tracking Technologies

bat999 uses cookies and similar tracking technologies (such as web beacons, local storage, and session tokens) to operate the platform, maintain your login session, prevent fraud, and analyse usage patterns. The cookies bat999 uses fall into the following categories:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and enable security features. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: These collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where users encounter difficulties. This information is used to improve the bat999 experience. Analytics cookies are only placed with your consent.
• Marketing and Attribution Cookies: These track whether you arrived at bat999 via a promotional campaign, affiliate link, or referral source. This data is used to measure the effectiveness of bat999's marketing activity. These cookies are placed only with your consent.

You may manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may affect your ability to use certain platform features.

Section 8
Data Retention

bat999 retains personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business needs. The following retention guidelines apply:

• Active account data is retained for the duration of the account relationship plus a minimum of 5 years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• KYC and identity verification documents are retained for a minimum of 5 years following the end of the account relationship, as required by applicable AML regulations.
• Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years following the relevant transaction date.
• Customer support communications are retained for 3 years following the close of the relevant support ticket or dispute.
• Marketing consent records are retained for as long as you remain opted in, plus 3 years following any opt-out, to demonstrate compliance with consent obligations.
• Technical and usage logs are retained for 12 months in a format that allows for fraud investigation and platform security reviews.

After the applicable retention period has expired, bat999 will securely delete or anonymise personal data in accordance with its internal data disposal procedures.

Section 9
Data Security

bat999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and bat999 servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Two-factor authentication (2FA) available for all player accounts.
• Role-based access controls ensuring that bat999 staff can only access player data strictly necessary for their job functions.
• Regular security audits, vulnerability assessments, and penetration testing of the bat999 platform.
• Incident response procedures to detect, contain, and report any data security breach in accordance with applicable notification obligations.

While bat999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. bat999 strongly recommends that all players enable 2FA and use a strong, unique password for their bat999 account.

Section 10
International Data Transfers

bat999 operates internationally, and your personal data may be transferred to and processed in countries outside Bangladesh. When bat999 transfers personal data internationally, it ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. Such safeguards may include:

• Data processing agreements containing standard contractual clauses that impose binding data protection obligations on recipients.
• Transfers to third parties located in jurisdictions that have been assessed as providing an adequate level of data protection.
• Where required by applicable law, seeking your explicit consent before transferring data to a jurisdiction not covered by the above safeguards.

By registering on bat999 and using the platform, you acknowledge that your personal data may be transferred, stored, and processed internationally as described in this section.

Section 11
Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data bat999 holds about you. To exercise any of these rights, please contact bat999 at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of all personal data bat999 holds about you, together with information about how and why it is processed. bat999 will respond to verified access requests within 30 calendar days.
• Right to Rectification: If any personal data bat999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account information directly via your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that bat999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that bat999 may be unable to fulfil erasure requests in full where legal retention obligations require data to be kept for a defined period.
• Right to Restriction: You may request that bat999 restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while an objection is being considered.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request that bat999 provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object at any time to the processing of your personal data where bat999 is relying on legitimate interests as its legal basis. bat999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bat999 will acknowledge all data rights requests within 5 business days and aims to resolve them within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and bat999 will notify you of any such extension.

Section 12
Children's Privacy

bat999 is strictly an adults-only platform. The minimum age to register and use bat999 is 18 years old. bat999 does not knowingly collect personal data from any individual under the age of 18.

If bat999 discovers or is notified that it has inadvertently collected personal data from a minor, it will immediately suspend the relevant account, delete all associated personal data, and reverse any financial transactions where legally possible. Parents or guardians who believe their child has registered on bat999 should contact [email protected] immediately.

bat999 employs age-verification checks during KYC to prevent minors from accessing the platform. 18+ only.

Section 13
Third-Party Links and Services

The bat999 platform may contain links to third-party websites or services, including the websites of game studios, payment partners, and regulatory bodies. bat999 is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies solely to personal data collected and processed by bat999 in connection with the bat999 platform at https://bat999.pro.

bat999 recommends that you review the privacy policies of any third-party service you interact with in connection with your use of bat999, particularly the privacy policies of payment service providers such as bKash, Nagad, Rocket, and Upay, as those services involve the processing of financial data under their own terms.

Section 14
Changes to This Privacy Policy

bat999 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform features, or data processing practices. All amendments will be published on this page with a revised effective date at the top of the policy.

Where amendments are material — meaning they significantly change how bat999 uses your personal data or affect your rights — bat999 will notify registered players via their registered email address and via an in-platform notification prior to the changes taking effect. Your continued use of bat999 following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

bat999 recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being protected.

Section 15
Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how bat999 processes your personal data, please contact our support team using the details below. All data-related enquiries are handled by our dedicated Data Support team:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 inside the bat999 platform after login
• WhatsApp: Available 08:00 – 00:00 BST (UTC+6) — number displayed after login

bat999 aims to respond to all privacy-related enquiries within 5 business days and to resolve data rights requests within 30 calendar days. If you are not satisfied with bat999's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.